Returns & Exchanges Policy

All sales are final.
As all of our accessories are handcrafted to order and often customised to each client's specifications, we do not accept returns, cancellations, or refunds under any circumstances.

Because of the delicate, occasion-specific nature of our work, items cannot be tried on and returned. Each piece is made individually and requires many hours of detailed handcrafting, so returning items is not feasible or hygienically acceptable.

Quality Concerns

We take great care in creating each piece. If you believe your item has a genuine workmanship or material fault, please email us within 5 days of receiving your order and include clear photographs.
Quality concerns are assessed on a case-by-case basis, and if approved, we will offer a repair or remake of the same item.
This does not include damage caused by wear, improper handling, or accidents.

Custom & Made-to-Order Items

Almost all of our products involve personalisation, colour selections, size adjustments, or made-to-order craftsmanship. For this reason, they cannot be resold and therefore cannot be returned or exchanged.

Shipping Responsibility

If a repair or remake is approved due to a confirmed craftsmanship issue, the customer is responsible for shipping costs unless otherwise stated.

How to Reach Us

If you encounter a concern with your order, please email:
info@kathleenbarry.co.za
We will always do our best to assist where appropriate.

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My Lovely wedding earings .

These earings I ordered are beautiful 😍
They are well made and thought and effort went into packaging.
I really appreciate that.

Belinda triple strand pearl bracelet

I just love my bracelet, it is beautiful and fits perfectly. I was kept updated from the moment I placed my order. Thank you for your excellent and fast service.

Brooch Lapel Pin

I have dealt with Kathleen Barry twice and was incredibly satisfied both times. The last time I purchased a lapel pin which was beautifully made in the exact colour needed. I received it at the requested time and cannot complain about anything.

Phia hair pins mix and match - 2 style options - silver, gold or rose gold

Kathleen managed to assist me within a week, and provided a beautiful and elegant corsage.

Wedding

Thank u it was great and she loved it it look amazing

PERFECT Wedding Earrings

I ordered the most beautiful flower earrings from Kathleen, her service was incredible, her delivery time was met and the earrings were absolutely beautiful and amazing quality. Worth every cent.

Petite pearl earing

She is the best! I really recommend her earrings! Never disappoints.

Beautiful!

Loved them so much, got so many compliments on my wedding day 🩷

Danielle piece beautiful

This was a stunning hairpiece and so special made with love and so much care. Would highly recommend Kathleen for her stunning handwork

Prom corsage set - Wrist corsage & matching boutonnier sold as a set or individually - colors to order

Fantastic service

I ordered a Pearl Bracelet for my wedding from Kathleen Barry. From placing the order to receiving the order was so quick, it was easy to place the order and Kathleen even sent me a WhatsApp message to confirm the size. I would definitely recommend using them for jewelery.

Wedding days dreams

Kathleen was amazing to deal with I already feel special a month before my big day. My hair clip is absolutely gorgeous I cannot wait to wear it on my wedding day. I will add a photo after the wedding.

Best Corsages in the game

The colour and sizing was in par with exactly what i wanted thank you so much for the amazing service

Yvonne garter ivory with flower detail and lace - Dusty blue - color options available

Beautiful handmade

I would definitely recommend Kathleen handmade items. It is beautiful, also she made it exactly how i wanted it, and delivered quickly after it was completed. ♥️

Incredible service, exceptional craftsmanship & superb value for money!

Highly recommend.

Matric Dance Corsage

Excellent service, my exact requirements were met and the speedy delivery was welcomed

Claudette rhinestone and crystal tiara

Beautiful handmade

The corsage and bonnit that Kathleen made for us was stunning. The order was done to perfection and delivered quickly after completed. Will definity order from her again

Kathleen was amazing with making sure that my items were exactly what I wanted, even reaching out to make sure that the colour schemes would match, and making sure I received my order well ahead of time. Everything also looks beautiful in person!

Ava pearl drop earrings with Cubic Zirconia detail - Silver or Gold finish (Nickel free)

Beautiful pieces

Beautiful items and excellent service.