Frequently Asked Questions
How does payment work?
- Automatic check out with any visa or mastercard (local and international)
- Manual EFT (online payment by you, directly with your South African bank)
- SnapScan (South Africa)
- International payments alternative (Paypal)
How long will it take to receive my order?
Production time varies depending on the item selected. Estimated dispatch times are shown on product pages where available.
Courier transit times depend on your delivery location.
How long before my occasion do I need to order?
Most brides prefer to work to a specific date, either a hair trial or dress fitting, you are welcome to add a date on check out high-lighting a specific date.
Standard items are subject to our regular lead time of 2-4 weeks (some are ready much sooner. Custom orders/ variations and large multiple item orders can take a little longer. As the season gets busier I prefer to have enough time not to have to rush any orders.
Shipping options (calculated on check out)
Shipping is available worldwide.
Courier delivery options and pricing are calculated automatically at checkout based on your delivery address.
Transit times depend on your location and apply after dispatch.
For full shipping details please see:
View full shipping & delivery details
Can I request a custom design?
Yes absolutely, contact me with your ideas or inspiration images, I can then quote you and create a custom order listing for you. I provide images for custom orders prior to despatch
I am not sure what options to select, can you help?
I am more than happy to assist, or make suggestions contact me with your ideas or direction you want to go in and if necessary I can tweak some elements to fit with the look you are wanting.
Do you have a physical retail store?
We are an online retail establishment and make our items to order,
we do not carry stock. All orders are transacted online. You are welcome to contact me with images of ideas you have and I can send you examples of similar work I have done with pricing.
Can I get order progress updates?
You can check in on your order status at this link using your order number
Can I add to my order, I need something else?
Yes absolutely, just send Kathleen a message and she will help you to add to your existing order to avoid double shipping.
Ways to contact Kathleen
- Use the chat function below right - (quickest response time)
- Whatsapp +27 722579554 - (quickest response time)
- Email below
Send Kathleen an email
Let customers speak for us
from 1254 reviewsI love the gold, emerald green and pearl drop earrings. They are beautifully designed and hand crafted. These are perfect as slightly larger statement earrings (as opposed to a dainty minimalist style). They will definitely make you stand out and you will get loads of compliments. Thank you Kathleen Barry and your team.
Beautiful piece that looks very elegant.
I absolutely love my beautiful hair piece for my wedding! The service and attention to details was above and beyond. I felt helped and cared for through the entire journey. Thank you Kathleen Berry!
The pearl drop earrings were the final touch I was searching for to complete my bridal look. Delicate, feminine, and timelessly elegant, they added just the right amount of statement without overpowering the moment. Looking back at my wedding photos, I know I'll always cherish how beautiful they made me feel on such a special day.
Kathleen assisted within 2 days with dispatching the most beautiful dainty corsage.
Service was exceptional. Piece was exactly what I wanted.
Thank you very much!
Absolutely beautiful piece of jewelry (keepsake). My daughter loved her corsage and the best part she can keep it forever just like her memories of her matric dance 2026. Service and delivery was quick and friendly.
Excellent service and quality on products outstanding.personal touch to the packaging very professional..100% happy... excellent service and communication..will support definitely in the future..thank you so much
Fast and friendly support, wonderful work
The product came in time and was good and the communication was great. Slightly pricey, but it is quality work.
Très heureuse de mes achats pour notre mariage (boucles d'oreilles, jarretière et bijoux de pieds). Travail soigné, délicat et d'une grande qualité. Vendeuse à l'écoute et très disponible. Fais son maximum pour s'adapter aux demandes et personnaliser les bijoux. Tout est magnifique et j'ai hâte de pouvoir les porter ❤️
Encore merci pour tout 🙏🏼
Très heureuse de mes achats pour notre mariage (boucles d'oreilles, jarretière et bijoux de pieds). Travail soigné, délicat et d'une grande qualité. Vendeuse à l'écoute et très disponible. Fais son maximum pour s'adapter aux demandes et personnaliser les bijoux. Tout est magnifique et j'ai hâte de pouvoir les porter ❤️
Encore merci pour tout 🙏🏼
Très heureuse de mes achats pour notre mariage (boucles d'oreilles, jarretière et bijoux de pieds). Travail soigné, délicat et d'une grande qualité. Vendeuse à l'écoute et très disponible. Fais son maximum pour s'adapter aux demandes et personnaliser les bijoux. Tout est magnifique et j'ai hâte de pouvoir les porter ❤️
Encore merci pour tout 🙏🏼
Simple pearl pendant necklace available in Silver, gold or rose gold
I absolutely enjoy my earrings! What is the best to me is that I could choose the color of the beads. I've been looking for crystal drops for 2 years and couldn't find what I want. I am very satisfied! :)