Frequently Asked Questions
How does payment work?
- Automatic check out with any visa or mastercard (local and international)
- Manual EFT (online payment by you, directly with your South African bank)
- SnapScan (South Africa)
- International payments alternative (Paypal)
How long will it take to receive my order?
Production time varies depending on the item selected. Estimated dispatch times are shown on product pages where available.
Courier transit times depend on your delivery location.
How long before my occasion do I need to order?
Most brides prefer to work to a specific date, either a hair trial or dress fitting, you are welcome to add a date on check out high-lighting a specific date.
Standard items are subject to our regular lead time of 2-4 weeks (some are ready much sooner. Custom orders/ variations and large multiple item orders can take a little longer. As the season gets busier I prefer to have enough time not to have to rush any orders.
Shipping options (calculated on check out)
Shipping is available worldwide.
Courier delivery options and pricing are calculated automatically at checkout based on your delivery address.
Transit times depend on your location and apply after dispatch.
For full shipping details please see:
View full shipping & delivery details
Can I request a custom design?
Yes absolutely, contact me with your ideas or inspiration images, I can then quote you and create a custom order listing for you. I provide images for custom orders prior to despatch
I am not sure what options to select, can you help?
I am more than happy to assist, or make suggestions contact me with your ideas or direction you want to go in and if necessary I can tweak some elements to fit with the look you are wanting.
Do you have a physical retail store?
We are an online retail establishment and make our items to order,
we do not carry stock. All orders are transacted online. You are welcome to contact me with images of ideas you have and I can send you examples of similar work I have done with pricing.
Can I get order progress updates?
You can check in on your order status at this link using your order number
Can I add to my order, I need something else?
Yes absolutely, just send Kathleen a message and she will help you to add to your existing order to avoid double shipping.
Ways to contact Kathleen
- Use the chat function below right - (quickest response time)
- Whatsapp +27 722579554 - (quickest response time)
- Email below
Send Kathleen an email
Let customers speak for us
from 1279 reviewsWonderful product and service! 5 stars
My custom hair clip was everything I hoped for and more. Kathleen was amazing in accommodating my very specific needs and created a piece that suited my hair perfectly. As I wasn't wearing a veil, this clip was an essential part of my bridal look, and it exceeded all expectations. It stayed securely in place all day, even in the windy Cape Town weather. Thank you, Kathleen, for your incredible craftsmanship and care! ✨
much love, Steph xx
Beautiful corsage and boutonniere for MD
Cubic Zirconia back drop chain necklace - Available in Sterling silver, Rose gold & gold also available
The product was great. Better than expected and the service was just as fantastic.
Thank you for the beautiful products. It gave a special touch to a wonderful day.
Modern Wrist Corsage assorted custom colors, Perfect for Proms / Matric dance and Weddings STYLE: Sapphira
Shan’s garter set exceeded all my expectations! ❤️ Absolutely exquisite, with such beautiful attention to detail. A special keepsake my girl will treasure forever. 🥹💕
Beautiful corsage, good quality.
Alot of love went into the making and packaging.
Colour was exactly what we wanted / selected.
Excellent service.
Will recommend to anyone.
Gorgeous pieces, arrived on time, really happy with the quality of the product.
The corsage and pin were beautiful...Thank you so much
The Corsage was absolutely beautiful. Workmanship was amazing and most importantly the young lady loved it. It perfectly complemented her outfit. And the turn around time on the order was really appreciated. I ordered a bit late, but Kathleen was kind enough to assist me and get the order ready for me in time.
Matched the dress perfectly
I realised I needed new earrings less than 2 weeks before my wedding- these arrived really efficiently and were absolutely exquisite: small and delicate, with lovely details, and beautifully packaged as well. Thank you!
We are extremely pleased with the final result. The wrist corsage was beautifully designed and perfectly complemented the dress.
From the moment we placed the order, the entire process was seamless. The payment and delivery arrangements were handled efficiently, and we were kept well informed every step of the way.
The personalised service was particularly appreciated and added a special touch to the experience. Thank you for your exceptional attention to detail, professionalism, and outstanding customer service. We would highly recommend your services and look forward to working with you again in the future.