Frequently Asked Questions
How does payment work?
- Automatic check out with any visa or mastercard (local and international)
- Manual EFT (online payment by you, directly with your South African bank)
- SnapScan (South Africa)
- International payments alternative (Paypal)
How long will it take to receive my order?
In most cases my designs are made to order due to all the variations offered.
CURRENT LEAD TIMES: (manufacture times) this is subject to change due to order volumes.
Standard items: 1-2 weeks, depending on amount of items per order
Custom orders: 1-4 weeks
Quick to despatch: 2-5 working days after payment (some are in stock)
Rush orders: If you need your order sooner please contact me to confirm if your deadline is possible.
How long before my occasion do I need to order?
Most brides prefer to work to a specific date, either a hair trial or dress fitting, you are welcome to add a date on check out high-lighting a specific date.
Standard items are subject to our regular lead time of 2-4 weeks (some are ready much sooner. Custom orders/ variations and large multiple item orders can take a little longer. As the season gets busier I prefer to have enough time not to have to rush any orders.
Shipping options (calculated on check out)
Transit times are AFTER MANUFACTURE
Local (ZA)
Door to door courier - Select your shipping area on check out.
Main city centers are 1-2 business days
Outlying/remote areas 2-3 business days
We do not do offer a collection option.
International
Door to door courier via DHL Express - Calculated on check out
4-7 business days
Can I request a custom design?
Yes absolutely, contact me with your ideas or inspiration images, I can then quote you and create a custom order listing for you. I provide images for custom orders prior to despatch
I am not sure what options to select, can you help?
I am more than happy to assist, or make suggestions contact me with your ideas or direction you want to go in and if necessary I can tweak some elements to fit with the look you are wanting.
Do you have a physical retail store?
We are an online retail establishment and make our items to order,
we do not carry stock. All orders are transacted online. You are welcome to contact me with images of ideas you have and I can send you examples of similar work I have done with pricing.
Can I get order progress updates?
You can check in on your order status at this link using your order number
Can I add to my order, I need something else?
Yes absolutely, just send Kathleen a message and she will help you to add to your existing order to avoid double shipping.
Ways to contact Kathleen
- Use the chat function below right
- Email info@kathleenbarry.co.za
- Whatsapp +27 722579554
- Social media
Contact form
Let customers speak for us
from 1218 reviewsI wanted an authentic piece made from quality elements and Kathleen delivered! Thanks Kathleen for your patience, advice and excellent workmanship.
Intricate design, beautifully embellished, elegant for a timeless classic look
The jewellery is so beautiful and even better in real life
I ordered a beautiful comb for my daughter's Grade 7 farewell. Despite leaving the order a bit late, it was received on time and was a perfect completion to her outfit. She was absolutely thrilled and we know she'll have years of enjoyment with the item for other special occasions.
Gorgeous
These are beautifully designed earrings, I have not experienced any pain or allergic reaction. Safe to wear, amazing packaging. Love Kathleen Barry jewlery. Ordered more stuff, because they individualise all products with care and love.
I recently bought my wedding jewelry from Kathleen. From my first contact, throughout decision making, order process, delivery, quality and follow up, Kathleen has fulfilled every expectation I could have. This was indeed a Moment of Magic. Thankyou Kathleen!
Libby hair pin simple pearl drops available in silver, gold and rose gold
Such beautiful earrings. I feel like a queen every time I wear it.
I got exactly what I wanted, even better actually. The quality is impeccable!
Excellent quality & packaging
I was looking for specific pieces that I could not find anywhere. Kathleen Berry came though and gave me exactly what the picture showed. The pieces are beautifully made and at such reasonable pricing. I am so happy with the purchase.
My beach wedding was perfect while wearing this beautiful foot jewelry. Classy, elegant, and beautiful!
Kirsten Back drop silver, cubic Zirconia and OR pearl necklace. Rose gold & gold also available
These earings I ordered are beautiful 😍
They are well made and thought and effort went into packaging.
I really appreciate that.