Frequently Asked Questions
How does payment work?
Manual EFT (online payment by you, directly with your South African bank)
SnapScan (South Africa)
International payments (Paypal)
How long will it take to receive my order?
In most cases my designs are made to order due to all the variations offered.
CURRENT LEAD TIMES: (manufacture times) this is subject to change due to order volumes.
Standard items: 1-2 weeks, depending on amount of items per order
Custom orders: 1-4 weeks
Quick to despatch: 2-5 working days after payment (some are in stock)
Rush orders: If you need your order sooner please contact me to confirm if your deadline is possible.
How long before my occasion do I need to order?
Most brides prefer to work to a specific date, either a hair trial or dress fitting, you are welcome to add a date on check out high-lighting a specific date.
Standard items are subject to our regular lead time of 2-4 weeks (some are ready much sooner. Custom orders/ variations and large multiple item orders can take a little longer. As the season gets busier I prefer to have enough time not to have to rush any orders.
Shipping options (calculated on check out)
Transit times are AFTER MANUFACTURE
Door to door courier - Select your shipping area on check out.
Main city centers are 1-2 business days
Outlying/remote areas 2-3 business days
We do not do offer a collection option.
Door to door courier via DHL Express - Calculated on check out
4-7 business days
Can I request a custom design?
Yes absolutely, contact me with your ideas or inspiration images, I can then quote you and create a custom order listing for you. I provide images for custom orders prior to despatch
I am not sure what options to select, can you help?
I am more than happy to assist, or make suggestions contact me with your ideas or direction you want to go in and if necessary I can tweak some elements to fit with the look you are wanting.
Do you have a physical retail store?
We are an online retail establishment and make our items to order,
we do not carry stock. All orders are transacted online. You are welcome to contact me with images of ideas you have and I can send you examples of similar work I have done with pricing.
Ways to contact Kathleen
- Use the chat function below right
- Email firstname.lastname@example.org
- Whatsapp +27 722579554
- Social media
Love it, and Kathleen did a custom design for me!
My jewellery arrived perfectly, it was even more beautiful than I imagined. I asked for particular colours on all 3 peices that I ordered and nothing was a problem.
The Phia hair pins are beautiful, thank you, and the bride loved them! The service was also excellent from Kathleen when I WhatsApp queried on the delivery.
Libby hair wreath headband simple pearl drops available in silver, gold and rose gold
Kathleen was very helpful and friendly with communication. She tailored my chosen belt to my preference and she made a hair pin with the same beading. I am extremely happy with the product and cannot wait to add it to my dress!
Simple and elegant. Exactly what I was looking for.
Kathleen made me a bridal set consisting of a belt, earrings and a hair piece. She coloured them to match my wedding colours and they turned out lovely! I would definitely recommend her services!
I love the silver with white pearls and it fits with anything I wear! I get so many compliments and can wear it with a cashual or formal outfit 😎🥳
Perfect fit. Stunning pearls
Exactly what I wanted. So pretty
Kathleen was amazing to deal with, very helpful. The order arrived much sooner than expected and it looks absolutely stunning! I cannot wait to try it out on my wedding day ☺️
I am so excited to wear the starfish barefoot sandal on my wedding day on the beach! Thank you for the quick delivery and for the exquisitely-made and packaged pieces ❤️ I love them.
Always a pleasure to work with Kathleen! Loved the pieces she created for my client.
Kathleen is a dream to work with! Her creativity and joy for her work are unmatched and she made this process so fun, easy and exciting! She made this piece for my wedding and was careful to match the colours to my needs, and get a good idea of my vision so that she could surprise me with this special crown. I am in love with it! It’s exactly what I wanted. Thank you so much Kathleen!