Frequently Asked Questions

Payment

How do I purchase in another currency?

International shopping

How does payment work in SA Rands ?

Payment options in SA

Can I pay in Rands but get my item shipped internationally?

Custom orders

Do you do custom orders or variations of existing designs?

How do I request a custom order?

Can you do all designs in a variety of metal finishes?

Do custom/larger orders take longer?

Can I send you an image of something I found that I would like to have made?

Lead times explained

How long will it take to get my order?

How long will it take to get my order

Can I request a "rush" order?

I only found you now and my wedding is around the corner?

How long before my wedding do I need to order?

Ready to despatch items

Shipping

SA shipping

What are the shipping options?

Are the items insured?

I live in CT can I collect from you?

Will you let me know when my order is ready to dispatch?

International Shipping

Do you ship internationally?

Can I pay in Rands but get my item shipped internationally?

Location

Do you have a physical retail store?

Can I come and see your items in person?

I am in Cape Town, can I visit you to discuss my custom order requirements?

Do any Boutiques stock your designs?

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