Frequently Asked Questions

OPTIONS:

EFT - On placing your order you will receive an automated confirmation email, in this email you will receive bank details for EFT payments.  Once we have received your payment your order will be placed in our production schedule.

Or you can choose to use the SnapScan code. (also in the order confirmation email)

PAYFAST - Credit cards, debit cards and EFT's are processed by this trusted 3rd party for more info see https://www.payfast.co.za

Paypal handles our international payments using any credit card.

We ship worldwide via DHL Express which is an expedited service, therefore no need to upgrade shipping.

Alternatively you can purchase on Etsy.com (limited items available)

Yes, I am more than happy to customize orders please email me or use messenger below, with your ideas/images for a quote if applicable and to discuss your preferences.

In most cases not much longer, however if specific colors or materials details need to be sourced it could add some time onto the lead time.

PLEASE NOTE (in most cases my designs are MADE TO ORDER)

CURRENT LEAD TIMES: (manufacture times) this is subject to change due to order volumes.

Standard items: 1-2 weeks, depending on amount of items per order

Custom orders: 1-4 weeks

Quick to despatch: 2-5 working days after payment (some are in stock)

Rush orders: If you need your order sooner please mail me to schedule a suitable time. 

Some items do ship much sooner for example earrings will be much quicker (a few days) than a bouquet or multiple item order. 

Quick to despatch range

I can accommodate urgent orders in some cases, it depend entirely on what the production schedule looks like and what the item is you have ordered in some cases I am able to do items more quickly. 

Message me or mail me the items you would like to order, your location and deadline and we will advise if we can work to your timeframe.

Most brides prefer to work to a specific date, either a hair trial or dress fitting, you are welcome to add a date on check out high-lighting a specific date. 

Standard items are subject to our regular lead time of 2-4 weeks (some are ready much sooner see READY TO DESPATCH items) and custom orders/ variations and large multiple item orders can take a little longer. As the season gets busier I prefer to have enough time not to have to rush any orders.

I do have a selection of items that are quick to despatch within 2-5 days working days of receipt of payment. 

Please be aware that custom variations will take a little longer as not every variation is available for immediate despatch, If you order additional items that need to be customized or are not "quick to despatch", the regular lead time will apply to the entire order. (please message me your deadline so I can schedule accordingly)

Transit times : If you have any questions message me or see our FAQ's

IN SA : We courier door to door which is an overnight service.

INTERNATIONAL : We courier door to door in 3-7 working days with DHL Express (real time tracking)

I use an excellent door to door courier, which in most cases is an overnight service, the costs are listed on check out.

South Africa- Estimated shipping timeframe and pricing (this does not include manufacture time)

National - Door to door courier

National Major Centers - R 120.00 (overnight)

National Out lying Areas - R 195.00 (overnight or the following day)

Western Cape - Door to door courier

Cape Town suburbs - R 75.00 (overnight) - This includes Stellenbosch

Western Cape out lying + Winelands - R 135.00 (overnight or the following day)

Overburg/Garden route/Karoo/West Coast - R195.00 (overnight or the following day)

Yes we send an email notification on the day before delivery to notify you.

All international shipping is handled by DHL Express, this service is fully trackable in real time and we cover all major destinations, if you do not find the country you are looking for please contact us and we will add the appropriate rates to the check out option.

In most cases, once items have been manufactured, the transit time from dispatch notification is 3-7 working days depending on location.

Yes with pleasure please select national shipping, this will cover Standard mail overseas, just make sure the shipping address is the one you want the item/s shipped to.

I am an online retail establishment and make all my items to order, therefore I do not carry stock. All my orders are transacted online. You are welcome to message or email me images of ideas you have and I can send you examples of similar work I have done with pricing.

Unfortunately at this time, I am unable to accommodate custom orders in person as I am an online retail establishment. All my orders are transacted online. You are welcome to send me images of ideas you have and I can send you examples of similar work I have done with pricing. Again my apologies but time and space constraints just make in person consultations impossible.